Refund policy

Thank you for shopping with us. Your satisfaction is important to us.

Returns

We accept returns within 7 days of delivery.

To be eligible for a return:

  • The item must be unused and in its original packaging

  • Perfumes must be sealed and unopened (for hygiene reasons, opened products cannot be returned)

  • Proof of purchase is required

Cash on Delivery (COD) Orders

For COD orders:

  • If you wish to return an eligible item, you must contact us within 7 days of receiving the order.

  • Once the returned product is received and inspected, your refund will be processed via bank transfer / mobile wallet (customer must provide correct details).

  • Refunds are processed within 5–10 business days after approval.

Shipping charges are non-refundable unless the item received was damaged or incorrect.

Damaged or Wrong Items

If you receive a damaged or incorrect product:

  • Contact us within 48 hours of delivery

  • Share clear photos of the product and packaging

  • We will arrange a replacement or refund after verification

Non-Returnable Items

  • Opened or used perfumes

  • Sale or discounted items

  • Gift cards

Return Shipping

Customers are responsible for return shipping costs unless the product is damaged or incorrect.

Contact Us

For return requests, please contact:
📞 +92 328 0113322